About Smart One Technologies
SYED ZEESHAN GILLANI
FOUNDER/CEO OF SMARTONE TECHNOLOGIES
Presently the applications of I.T, I.P Surveillance & Presentation Media Solutions, in Pakistan are growing at a very fast rate. Our objective is to keep pace with the developments in I.T & Presentation Media Solutions by introducing the latest and state of the art products and advanced concepts of Power processing systems.
We Smart One Technologies offer consultancy services in the area of I.T, I.P Surveillance & Presentation Media Solutions infrastructure, from des. The service includes engineering, designing and Installations development, our pre-sales consultancy and expert advice has benefited many clients in the implementation of the Power system. We believe that each customer is a long-term business partner and strive to meet their requirements swiftly and professionally.
After Sales Service
Smart One Technologies is continuously endeavoring to achieve par excellence standards of after sales service and maintenance with fully equipped engineering laboratory. These Labs are staffed qualified engineers and technicians at our facilities. All installations are backed up with full warranty and subsequently by a comprehensive maintenance plan. We cater for repairs and maintenance
MAINTENANCE, SUPPORT AND TRAINING PLAN
Support our “Nationwide Customer Base” by providing personalized service (including parts, repairs, training and technical support) in a manner that would yield the following results:
(a) Enhance customers’ productivity through comprehensive product knowledge and user training.
(b) Maintain highest level of Uptime.
(c) Provide quickest possible response time to the customers.
(d) Provide low cost of maintenance to the customers.
(e) Enhance product life by offering preventive maintenance and extended warranty plans to the customers.
(f) A high degree of customer satisfaction.
Smart One Technologies in coordination with its principals performs all necessary maintenance services during the warranty period and subsequently under annual maintenance contract. The maintenance services include the following three categories:
Corrective maintenance is performed promptly and Efficiently when requested, and includes all actions taken to diagnose and rectify the equipment malfunction.
MAINTENANCE AND WARRANTY PROGRAM
Smart One Technologies offers preventive maintenance and third party maintenance programs.
Smart One Technologies maintains backups of similar performance for critical equipment, backups are installed until the time the original equipment can be rectified and Re-installed.
Smart One Technologies with experience has developed one of the most efficient support systems in the industry in Pakistan. We have fully equipped hardware-engineering laboratories and trained hardware personnel are providing maintenance support for various types of Power systems. Smart One Technologies presently maintaining equipment installed. Direct technical support is also available on the telephone during working hours on working days, for outstation clients, necessary training is provided to handle minor accidental breakdowns. A list of basic tool kit and critical parts is suggested to be maintained.
Comprehensive training sessions are conducted at clients’ or Smart One Technologies premises on the product to cover following areas:
- Operation of equipment
- Basic trouble shooting and fixing of minor accidental Break downs
- Implementation of environment control
- If additional training is required, it can be set up by a mutual arrangement
Advanced and customized training courses are also arranged at customers’ request at reasonable charges.
LEVEL OF CUSTOMER SUPPORT
On site field support, which includes service, trouble shooting and basic repairs / replacements
Branch level support, which includes stocking of parts and replacement of components and peripherals, User training for operations system is also organized
Principal level support, which includes training of our engineers, technical information and update materials and repair or replacement of parts, which may need to be done by them.