About

About Smart One Technologies

Smart One Technologies was founded in year 2005. The company planned and launched its operation with a view to meet the industry demands for a solution provider offering complete end-to-end solutions for I.T, I.P Surveillance, Power & Presentation Media, infrastructure needs. We have onboard the best and highly qualified / experienced individuals putting in their efforts to provide custom tailored, cost effective and yet highly reliable business solutions. Keeping up pace with the growing needs of its customers, Smart One Technologies has emerged as the leading “Information Technology & Presentation Media Solutions Provider Company” in Pakistan, fully geared to handle complex projects on turnkey basis. With the support of its expert and professional team assembled to maintain highest service standards in the industry, and of course with an ever increasing customer support, Smart One Technologies showed an unprecedented growth with in a very short period of time.

CEO MESSAGE

SYED ZEESHAN GILLANI

FOUNDER/CEO OF SMARTONE TECHNOLOGIES

SmartOne Technologies is a well-balanced Audio-Visual -based propulsion solutions provider in Pakistan. Our strengths are derived from our proven ability to leverage our most valuable assets — our people, our technology, our capabilities and our unrelenting focus on creating value for our customers. While our constant desire to improve will change some of the things we do as a company, we will always continue to exercise ethical business practices, maintain a respect for the individual and run our business in ways that earn us the trust of those whom we encounter. Throughout our history, we have been a wellspring of innovation, creativity and technological advances. And I am proud to say, SmartOne Technologies plans to continue its heritage of leadership in the markets we serve and in the communities where we live and work.

Mission

Presently the applications of I.T, I.P Surveillance & Presentation Media Solutions, in Pakistan are growing at a very fast rate. Our objective is to keep pace with the developments in I.T & Presentation Media Solutions by introducing the latest and state of the art products and advanced concepts of Power processing systems.

Consultancy

We Smart One Technologies offer consultancy services in the area of I.T, I.P Surveillance & Presentation Media Solutions infrastructure, from des. The service includes engineering, designing and Installations development, our pre-sales consultancy and expert advice has benefited many clients in the implementation of the Power system. We believe that each customer is a long-term business partner and strive to meet their requirements swiftly and professionally.

After Sales Service

Smart One Technologies is continuously endeavoring to achieve par excellence standards of after sales service and maintenance with fully equipped engineering laboratory. These Labs are staffed qualified engineers and technicians at our facilities. All installations are backed up with full warranty and subsequently by a comprehensive maintenance plan. We cater for repairs and maintenance

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MAINTENANCE, SUPPORT AND TRAINING PLAN

Support our “Nationwide Customer Base” by providing personalized service (including parts, repairs, training and technical support) in a manner that would yield the following results:

(a) Enhance customers’ productivity through comprehensive product knowledge and user training.
(b) Maintain highest level of Uptime.
(c) Provide quickest possible response time to the customers.
(d) Provide low cost of maintenance to the customers.
(e) Enhance product life by offering preventive maintenance and extended warranty plans to the customers.
(f) A high degree of customer satisfaction.

Smart One Technologies in coordination with its principals performs all necessary maintenance services during the warranty period and subsequently under annual maintenance contract. The maintenance services include the following three categories:

CORRECTIVE MAINTENANCE:

Corrective maintenance is performed promptly and Efficiently when requested, and includes all actions taken to diagnose and rectify the equipment malfunction.

MAINTENANCE AND WARRANTY PROGRAM

Smart One Technologies offers preventive maintenance and third party maintenance programs.

BACK UP

Smart One Technologies maintains backups of similar performance for critical equipment, backups are installed until the time the original equipment can be rectified and Re-installed.

BENCHMARK TESTING

Smart One Technologies with experience has developed one of the most efficient support systems in the industry in Pakistan. We have fully equipped hardware-engineering laboratories and trained hardware personnel are providing maintenance support for various types of Power systems. Smart One Technologies presently maintaining equipment installed. Direct technical support is also available on the telephone during working hours on working days, for outstation clients, necessary training is provided to handle minor accidental breakdowns. A list of basic tool kit and critical parts is suggested to be maintained.

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TRAINING PROGRAM

Comprehensive training sessions are conducted at clients’ or Smart One Technologies premises on the product to cover following areas:

  1.  Operation of equipment
  2. Basic trouble shooting and fixing of minor accidental Break downs
  3. Implementation of environment control
  4. If additional training is required, it can be set up by a mutual arrangement

Advanced and customized training courses are also arranged at customers’ request at reasonable charges.

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LEVEL OF CUSTOMER SUPPORT

LEVEL I

On site field support, which includes service, trouble shooting and basic repairs / replacements

LEVEL II

Branch level support, which includes stocking of parts and replacement of components and peripherals, User training for operations system is also organized

LEVEL III

Principal level support, which includes training of our engineers, technical information and update materials and repair or replacement of parts, which may need to be done by them.